A Qualitative Study on Air Traffic Controller Workload in Flight Operations at Banyuwangi Airport

Freshal Fitran; Emilia Rahajeng Larasati; Gilang Trio Putra

doi:10.55227/ijhess.v6i2.2548

Authors

Freshal Fitran Air Traffic Control Study Programme / Applied Undergraduate Programme, Indonesian Civil Aviation Polytechnic of Curug, Tangerang, Indonesia
Emilia Rahajeng Larasati Air Traffic Control Study Programme / Applied Undergraduate Programme, Indonesian Civil Aviation Polytechnic of Curug, Tangerang, Indonesia
Gilang Trio Putra Air Traffic Control Study Programme / Applied Undergraduate Programme, Indonesian Civil Aviation Polytechnic of Curug, Tangerang, Indonesia

DOI:

https://doi.org/10.55227/ijhess.v6i2.2548

Keywords:

Workload, Air Traffic Controller, training flight, dual roles, personnel requirement

Abstract

This study highlights the heavy workload experienced by Air Traffic Controllers (ATC) at Banyuwangi Airport, where training flights make up 95% of total air traffic. This burden is exacerbated because controllers are forced to juggle their primary air traffic duties with additional operational tasks, such as managing the ATS Reporting Office (ATS-RO) and slot times. Using a qualitative case study approach that includes observations and in-depth interviews, this research reveals that these dual responsibilities deprive personnel of their mandatory rest periods. The root of this issue lies in the current personnel calculation formula, which fails to account for administrative workloads and actual flight volumes. Consequently, this study recommends revising the personnel calculation formula, strictly enforcing rest periods, and hiring dedicated ATS-RO staff to safeguard aviation safety.

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